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Support

Ask for help, report a problem or check a refund request.

Sign in with your verified Hansaid account to send a request and see your replies. Sign in

How can we help?

Subject Request type What happened? Screenshots (optional)

Up to 3 PNG, JPEG or WebP images, 5 MB each. Check screenshots for personal information, passwords and payment details before sending.

Your requests

Request a refund

Refund requests are tracked separately from support questions. Cancelling a subscription stops future renewal; requesting a refund does not cancel it.

Purchase

Choose a purchase to see its proportional unused amount.

Ask for manual review or a different outcome Reason

Automatic eligibility limits do not restrict your statutory rights. A request may need review before any money is refunded.

Cancel subscription renewal separately

Cancellation stops future renewal. It does not issue a refund. Your current monthly allowance keeps its expiry; purchased credits carry forward.

I want to cancel future subscription renewal.

Your refund requests

[email protected]Account and billing settings remain in the Hansaid app.